Retailers Caught In Middle As Some Customers Throw Tantrums Over Masks Mandate During Pandemic

Some retail experts say the increasingly hostile pushback from some customers who rebuff the face covering requirements are putting business owners in a no-win position.

“It’s very important for the health and safety of both the employees and the customers,” says Gary Huddleston, Grocery Industry Consultant and spokesperson for the Texas Retailers Association.


And yet, Huddleston admits that employers are not pushing workers to confront those customers who refuse.

“When there’s that confrontation at the front door, it doesn’t turn out very well.”​

Over the weekend, one of the latest meltdowns over masks unfolded at a Dallas Fiesta grocery store and it was caught on camera.

A witness tells CBS 11 that the customer had worn a mask into the store; but, then later removed it as she waited in the checkout line.

The woman refused to replace the face covering when a manager approached her and then unleashed a profanity laced tirade, all while flinging her groceries from the cart all over the floor.

Woman upset about store’s mask enforcement (credit: Omar Guillen)

“Everything that I’ve heard from the smart people: wear a mask, social distance, and stay out of closed space,” says Tracy Harker while running errands in Dallas in his mask.

He says he doesn’t understand the pushback to taking small measures to protect others. “I’m concerned. I’m old enough that I don’t want to fight it.”​

And yet the fight over face coverings isn’t confined to North Texas.​

In California, a chain of taco stands decided to close temporarily, citing exhaustion over constant conflicts with guests refusing to wear masks.

The company telling customers in a social media post, “staff have been harassed, called names, and had objects and liquids thrown at them…” Then adding in bold type, “A mask isn’t symbolic of anything other than our desire to keep our staff healthy.”​

Cedar Hill Police earlier this month released surveillance video of an as yet unidentified customer who shoved a female employee to the floor after being asked to wear a mask.

If caught, the man is facing an assault charge.

“In the retail business we want to treat customers extremely well and that’s another reason that it’s very difficult for our employees,” says Huddleston.​

Some who see no problem with the face coverings believe mixed messaging on the virus threat is to blame.​

“When everything reopened, I think everyone was like ‘well, coronavirus doesn’t exist anymore’ because everything’s opening,” adds Larissa Spies, “when in fact, that’s not the case. People just need to be smarter about what they’re doing.”​

4 Comments on this post.
  • florida bob
    2 July 2020 at 3:58 pm
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    Cases going up but deaths going down. A report came out last month that if you are healthy and have no symptoms you should not wear a mask. Get the fucking flu and get over it and the flu will go away !!!!!!!

  • Buddy H.
    2 July 2020 at 6:17 pm
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    The same uneducated brain dead people who resist wearing masks are the ones that accuse President Trump of mismanaging the Coronavirus pandemic. If they are throwing a tantrum in a public place and generally making a nuisance of themselves it’s a sure fire bet that the person is a Democrat. That’s another reason they want to defund the police, so they can reek havoc and commit crimes without fear of arrest. But law abiding citizens are getting fed up and where there is no police to restore peace survival mode will soon kick in.

  • Saltnlight
    2 July 2020 at 7:58 pm
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    The thing is that all the rules are so inconsistent. According to dems, it’s to be admired if people, without masks, riot destroy people’s property, block traffic, damage cars, destroy memorials/statues, kill people, and loudly destroy the peace.
    But, we are to be shamed if we try to live our lives in peace, like we did prior to March of this year. Like shop, take our kids to the playground, take a walk, and go to church. Even going to get our health care is now an undesirable chore. They act like we are contaminated. People are putting off getting their health taken care of, because of these ‘rules to protect’, others. We all know that basically it’s a political move, by the dems, yet there isn’t much we are allowed to do about it because fear is a powerful motivator. The USA was a free country, but now, the enemy has overtaken. Is it going to be this way, just until Nov.? Probably not. When President Trump wins, the dems will dig in even worse. If some dem wins, it won’t change to the better, because their motive is to change it all to something so bad, most of us can’t even imagine. We really need to pray, pray, pray like we never have before. Only GOD can save us now.

    9 July 2020 at 4:13 pm
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    It doesnt help that many store lie with signs that say there is a law requiring a mask to enter, it is ONLY advisory !

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